If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & shipping

How do I return my order?

If you would like to return or exchange your order, please click on the Return/Exchange Request link in the Help & Info section at the bottom of any page.

Please note: Last Chance item are not eligible for returns or exchanges.

Orders can be returned within 30 days.

Items must be returned in their original packaging and in unused condition.

Once we have received and processed the returned order, the exchange/refund will be issued.

Please note: Last Chance items are not eligible for returns or exchanges.

Are there any shipping costs?


Standard: Transit time is 3-4 business days. Rates are as follows:

  • Orders between $0.00-$74.99: $7.99 USD
  • Orders $75.00 and up: Free

Express: Transit time is 1-2 business days. Rates are as follows:

  • Orders between $0.00-$299.00: $29.45 USD
  • Orders $300.00 and up: $49.30 USD


We offer Standard International shipping for international orders. Please see below for more information on this option:

Standard International: Transit time is 6-12 business days. Rates are as follows:

  • Orders between $0.00-$150.00: $22.00 USD
  • Orders $150.00 and up: Free

Please note that any applicable customs fees or taxes are the responsibility of the customer and are not included in the shipping cost.

Can I still change my order?

If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be cancelled or changed.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your package on our website or through the carrier's website.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send an email to and we will contact the shipping company.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.